YOUR ROLE

The Night Supervisor will ensure that guest will experience a warm welcome, executed smoothly and efficiently, warmer than in any other hotel, guests will further experience an efficient departure that conveys a sense of appreciation and recognition to create lasting positive memories and will provide service which will be stylish, thoughtful and surprising, delivered with attention to detail and grace and reflecting our oriental heritage.

YOUR DUTIES

• ensuring smooth night operations
• creating memorable arrival and departure experiences for our guests
• be the first point of contact in terms of guest relations and services for house guests and non-residents
• maintaining high data quality levels
• daily control of accounting tasks of Front Office operations
• operational communication and support with Housekeeping/Engineering/In-Room Dining 

YOUR PROFILE

• completed vocational training in hotel industry
• a minimum of two years professional experience in Front Office Operations
• familiar with Front Office related IT&T systems
• strong costumer focus
• high level of emotional intelligence
• must be fluent in German & English

YOUR BENEFITS

• Complimentary Dining and Drinks at the Colleague Restaurant

• Complimentary Uniforms & Dry Cleaning

• Guaranteed additional Vacation Day on the Day of Your Birthday

• Colleague Rates when staying at Mandarin Oriental Hotel Group Sister Hotel

• Family and Friends Rates at Mandarin Oriental, Munich

• Special Rates when staying at “Selektion Deutscher Luxushotels” and “Fair Job Hotels”

• Dining Discount at The Lounge, Matsuhisa Munich and Munich Sushi Club

• EUR 2000 net(!) for new Colleague Recommendations

• Yearly changing Birthday Gifts

• Long Service Recognition Gifts

• Monetary Christmas Present and Year-end Appreciation Gifts

• Special Occasion Surprises: Wedding, Childbirth etc.

• Ladies benefit: Complimentary Pantyhose Supply every other Workweek for applicable colleagues

• Team Outings: Oktoberfest, Christmas Events, Kick Off-Party, Summer Outing, Team Dinners

• Colleague of the Quarter Awards & Prices

• Attractive external Training Offering and Field Trips

• Support of Personal Saving Plans “Vermögenswirksame Leistungen”

• Colleague Wellness Initiatives

• Sabbatical upon Request

CONTACT