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CatererGlobal

Cluster Reservations Agent

DubaiVollzeit03.09.2025

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Destination: Dubai, United Arab Emirates

Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures
Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; compile reports as directed by the Manager or Supervisor of the department
Have full knowledge of hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings; keep up to date with new promotions
Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment
Responsible for handling all internal/external emails delegated to them within 24 hours and all urgent/priority emails should be actioned immediately.
Knowledge of Group Bookings.
Monitor the availability by keeping the Revenue and Reservations Team updated.